Legal

Terms of Service

Last updated: June 28, 2026

These terms are currently under review by counsel. Final language may change.

1. Acceptance

By accessing or using DataPure — including the website at data-pure.com, the self-service portal, or any other DataPure service (collectively, the “Service”) — you agree to be bound by these Terms of Service (the “Terms”). If you do not agree to these Terms, please do not access or use the Service. These Terms form a binding agreement between you and DataPure LLC (“DataPure,” “we,” “us,” or “our”).

2. The service

DataPure provides data quality services including address cleansing (CASS standardization, ZIP+4 append, NCOA, duplicate detection, IMB barcode generation, and carrier route assignment), data matching (exact, fuzzy, and proprietary algorithms), and persistent identity resolution. We also operate a self-service portal that lets you upload files for address standardization and related processing.

Some services are delivered as one-off jobs through the self-service portal. Others — including full-service Data Cleansing, Data Matching, and Persistent ID engagements — are delivered as ongoing engagements governed by a separate written contract. The specific scope, deliverables, and terms of full-service engagements are set out in that contract and prevail over these Terms in the event of any conflict regarding the engagement itself.

3. Your account

To use certain parts of the Service you must register for an account. You agree to provide accurate, current, and complete registration information and to keep that information up to date. You are responsible for keeping your password secure and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use of your account or any other suspected breach of security. You may not share your account credentials with others. Accounts are intended for use by a single individual or a single business entity.

4. Your data and our license to use it

You retain all rights, title, and interest in and to the data you upload to the Service (“Your Data”). You grant DataPure a limited, non-exclusive, royalty-free, worldwide license to access, store, process, transmit, and modify Your Data solely to the extent necessary to provide the services you request and to support, maintain, and improve the Service.

We will not use Your Data to train machine-learning models, sell or rent Your Data to third parties, or use Your Data for marketing purposes. Our handling of personal information contained in Your Data is described further in our Privacy Policy.

5. Your warranties about your data

You represent and warrant that:

  • You have all necessary rights, consents, and authority to upload Your Data and to have it processed by DataPure as contemplated by these Terms;
  • Your Data and its processing by DataPure do not and will not violate any applicable law or regulation or infringe or misappropriate any third-party right, including privacy rights, contractual rights, and intellectual-property rights;
  • You will not upload data that is unlawful, infringing, defamatory, obscene, harassing, or otherwise objectionable; and
  • If Your Data includes personal information of residents of the European Union or the United Kingdom, you have a valid lawful basis under the General Data Protection Regulation (and, where applicable, the UK GDPR) for processing that information and for transferring it to DataPure.

6. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation;
  • Upload or transmit any virus, worm, malware, or other harmful code or content;
  • Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, or proprietary match logic of the Service;
  • Probe, scan, or test the vulnerability of the Service or any related system, or breach or circumvent any security or authentication measure;
  • Use automated tools such as bots, scrapers, or crawlers to access the Service, except via our documented API in accordance with any applicable rate limits and usage policies; or
  • Use the Service in any way that interferes with or disrupts the integrity or performance of the Service or its use by other customers.

We reserve the right to suspend or terminate accounts that violate these Terms.

7. Pricing and payment

Jobs submitted through the self-service portal are billed at the per-file rate published on the Service at the moment you confirm the job. Payments are processed by our third-party payment provider, Stripe, and by submitting payment you also agree to Stripe's applicable terms of service. All prices are stated in United States dollars (USD). All sales are final once your file has been processed and the output has been delivered, except for the limited refund situations described below.

Full-service Data Cleansing, Data Matching, and Persistent Identity engagements are billed per a separate written contract executed between you and DataPure. Pricing, invoicing terms, payment terms, and late-payment remedies for those engagements are governed by that contract.

8. Refunds

We will issue a refund where the Service materially fails through our error — for example, where a job did not complete because of our infrastructure or where the output was unusable due to a defect on our side. Refunds are granted at our reasonable discretion and, once approved, are typically processed within five to ten (5–10) business days. We do not provide refunds for issues arising on your side, such as an incorrect or malformed input file, misconfigured service options, or change of mind after delivery.

9. Intellectual property

DataPure, the DataPure name and logo, the design of the Service and our website, and all underlying proprietary match logic, processing software, algorithms, documentation, and related materials are owned by DataPure LLC and are protected by United States and international copyright, trademark, trade-secret, and other intellectual-property laws. Nothing in these Terms grants you any ownership interest in, or any license to, our intellectual property except for the limited right to use the Service as expressly set out in these Terms.

10. Confidentiality

Each party agrees to keep the other party's confidential information confidential and to use it only as necessary to perform under these Terms. Your Data is treated as your confidential information. Our proprietary match logic, software internals, and the pricing arrangements set out in any full-service contract are treated as our confidential information. Each party agrees to protect the other party's confidential information using at least the same degree of care it uses for its own confidential information of a similar nature, and in no event less than reasonable care. The obligations in this section survive any termination of these Terms.

11. Service availability

We aim to provide a high level of availability but we do not guarantee that the Service will be uninterrupted, timely, or error-free. Scheduled maintenance, outages of third-party services on which we depend (including but not limited to the United States Postal Service, Stripe, and our hosting provider), and unforeseen events outside our reasonable control may cause periods of unavailability or degraded performance. We are not liable for any loss or damage arising from interruptions in or unavailability of the Service.

12. Warranty disclaimer

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT EVERY RECORD WILL BE SUCCESSFULLY STANDARDIZED, THAT EVERY MATCH WILL BE CORRECT, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DATAPURE'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO DATAPURE FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100). IN NO EVENT SHALL DATAPURE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14. Indemnification

You agree to defend, indemnify, and hold harmless DataPure and its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your breach of these Terms, (b) Your Data or its processing by DataPure as contemplated by these Terms, or (c) your violation of any applicable law or any third-party right.

15. Termination

You may terminate these Terms at any time by deleting your account. We may suspend or terminate your account, with or without notice, for any breach of these Terms, for legal or regulatory reasons, or on thirty (30) days' notice for any other reason. On termination of your account, Your Data will be deleted in accordance with our Privacy Policy and applicable data-retention schedules. Sections of these Terms that by their nature should survive termination (including those on intellectual property, confidentiality, warranty disclaimer, limitation of liability, indemnification, and governing law) will so survive.

16. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict-of-laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of Delaware, and you and DataPure each consent to the personal jurisdiction of those courts. To the maximum extent permitted by law, you and DataPure each waive any right to a trial by jury in any such proceeding.

17. Changes to these terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we will give at least thirty (30) days' notice by email to the address associated with your account or by a prominent notice posted on the Service. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of those updated Terms.

18. Miscellaneous

These Terms, together with our Privacy Policy and any separate written service contract you have executed with DataPure, constitute the entire agreement between you and DataPure regarding the Service and supersede any prior agreements or understandings on that subject. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all our assets.

19. Contact

Questions about these Terms can be sent to info@data-pure.com.

Mailing address:
DataPure, LLC
5665 Atlanta Highway
Suite 102B-153
Alpharetta, GA 30004